Understand how the e-commerce industry looks at shipping, and how you stack up

Retailers are in a constant battle to keep margins and customer satisfaction high, especially as they compete with companies like Amazon. Amazon has created new expectations including with delivery speeds and returns, free shipping, and more. We surveyed small and medium-sized online businesses to to see what business decisions they are making in the market.

Compared to other merchants, how well do you stack up and how do you create a competitive edge?

Survey results

Compared to other merchants, how well do you stack up and how do you create a competitive edge?

  • Free Shipping: 29% of online retailers do not offer any form of free shipping
  • Returns: Only 17% of online retailers offer free return shipping
  • Delivery times: 33% of online retailers provide an expected delivery date
  • Shipping costs: 68% see shipping costs as their biggest operational challenge

About Shippo

Shippo is the leading API and dashboard for shipping that empowers platforms, marketplaces, warehouses and e-commerce stores with the building blocks they need to succeed. The company processes millions of shipments per month for more than 35,000 customers. With instant access to multiple shipping carriers for real-time rates, printing labels, automating international paperwork, tracking packages and facilitating returns, companies of all sizes trust Shippo to power their shipping.

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