E-commerce Continues to Be a Bright Spot in the Retail Industry

In its fourth annual survey, Shippo looks at changing consumer expectations around shipping, and whether retailers are meeting, not meeting, or exceeding these expectations.

The report also measures efforts by small and medium-sized online retailers to offer free shipping, returns, as well as same and next-day delivery.

Key takeaways from the 2019 report

  • Free Shipping: 21 percent of small and medium-sized online retailers say they always offer free shipping.
  • Returns: 27 percent of retailers now cover the cost of return shipping, up from 14 percent in 2016.
  • Delivery times: Only 22 percent of consumers select 4-7 day delivery.
  • Shipping costs: 56% of retailers say shipping costs are their biggest challenge for their business.

About Shippo

Founded in 2013, Shippo provides a leading web app for shipping designed for growing small and medium-sized online retailers; and connects seamlessly to e-commerce platforms, marketplaces, and warehouses. The company helps more than 35,000 business get real-time shipping rates, print labels, automate international paperwork, track packages, facilitate returns and more. Shippo's multi-carrier platform provides access to 55+ carriers and helps businesses navigate the complexities of shipping so that they can achieve their highest potential. To date, the company has helped businesses ship more than 200 million packages.

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